Complaints Procedure

If you wish to bring any matter to our attention, we feel that the most effective and speedy resolution to any complaint can be achieved by contacting the practice first and allowing us to deal with your concerns in a positive and effective manner.

Please contact our practice managers, Beckie Jones – Dursley Practice and Lyn Lloyd our Stroud Practice, should you wish to make a comment or a complaint.

We will acknowledge this within three days and give you a full response as soon as possible; we value your comments and will always take note of them.
If you are still unsatisfied then you can obtain help from Patient Advisory and Liaison Service (PALS) ON 0800 0151 548. This is a mediation service to try to resolve issues by working with the patient and the practice, they will contact us and ask for our response in relation to your complaint and a process is carried through.

If you do not give adequate notice and fail to attend for an appointment, other patients are deprived from the care that could have been available to them, we reserve the right to remove the patients that waste our time and resources from the practice list.